Log out and exit Skype for Business. Based on my experience, in general, this kind of issue might be related to invalid Skype for Business cache files, therefore, I recommend you could try to clear them and re-login to Skype for Business later, and view whether outcome is different. Thanks for sharing detailed information with us here.
![]() Microsoft Skype For Business 16.11.146 Mac OS XHow do I turn off automatic updates in Skype for Mac OS X. Skype for Business, formerly Lync 2013 for iOS, extends the power of Lync and Skype to your favorite mobile device: voice & video over wireless, rich presence, instant messaging, conferencing, and calling features from a single, easy-to-use interface.This is deployment guide will help you deploy Skype for Business Online IP phones.Skype for Business Mac Client General Availability Kloud. Skype for Business has no.Download Skype for Business and enjoy it on your iPhone, iPad, and iPod touch.For:Polycom VVX phones, go to Settings > Status > Platform > Application > Main.Yealink phones, go to Status on the main phone screen.AudioCodes phones, go to Menu > Device Status > Firmware version from the start screen.Polycom firmware prior to 5.5.1.X had a manufacturer-specific device-lock mechanism that is replaced with a Skype for Business implementation "Phone-Lock." Upgrading a phone from 5.4.X.X that was secured with "Device-Lock" to 5.5.1.X with "Phone-Lock" won't inherit the PIN code from "Device-Lock," which can leave the phone unsecured. Step 3 - Checking that the right firmware is installed and update the firmware if requiredCheck the firmware version on your phones. To make sure you are buying or provisioning a supported phone and firmware, see Getting phones for Skype for Business Online. Deployment steps for IP phones Step 1 - Download the manufacturer's administrator guides and phone manualsBefore you get started, it's a good idea to download the phone manufacturer's administration guides and phone user manuals.For Polycom phones, see the Poly Documentation Library.For Yealink phones, see Yealink Skype for Business HD SIP Phones Solution.For AudioCodes phones, see the Audiocodes Provisioning Management Guide.Step 2 - Make sure you're purchasing or migrating a Skype for Business Supported IP phone and firmwareA Skype for Business Online supported phone and firmware is compatible for Skype for Business Server as well, but the opposite isn't always true. You can learn more about Skype for Business IP phones by reading Getting phones for Skype for Business Online. Users who have phone numbers will be able to make voice calls across all Skype for Business devices including IP phones, PCs, and mobile devices. ![]() For example, they should use the UPN format like for their user name.Users are required to use their organization's user name and password to sign in to the phone. For additional information, you can see Skype for Business and Microsoft Teams add-on licensing and Assign Skype for Business and Microsoft Teams licenses.You can find out more about Calling Plans by reading Phone System and Calling PlansSign-in options that are available for Online users are:Users with Polycom VVX 5XX/6XX phones will see:Users with Yealink T48G/T46G phones will see:For details on sign-in options supported by the manufacturer, see Getting phones for Skype for Business Online.User ID Using the phone's keypad or on-screen keyboard (if available), users can use their organization's user name and password to sign in to the phone. At a minimum, you will need to assign a Phone System license and a Calling Plan. Step 6 - Preparing for users to sign inTo enable users to successfully sign in to a Skype for Business Online phone and make calls, you need to make sure users are assigned the correct licenses. See Set-CsIPPhonePolicy for details of those parameters and settings.For network infrastructure planning, see Skype Operations Framework. For the complete feature set and for more information on the features for each phone manufacturer, see Getting phones for Skype for Business Online.Phone-Lock is a recently introduced feature in Skype for Business certified phones that is used to secure a phone. When it expires, the user will have to click Retry or OK to generate a new code, depending on the phone.Using a browser, navigate to the address displayed on the phone and enter your Skype for Business username.Verify that the site shows " Skype for Business Certified Phone," and click Continue.Click the user's credentials or click Use another account:When the following page is displayed, it is safe to close the browser.LPE phones for Skype for Business Online support sign-in through USB tethering only.Supported deployments The table below shows the supported authentication types for the currently supported deployment models including Exchange Integration, Modern authentication with Multi-factor Authentication (MFA), and Skype for Business Online and on-premises.Exchange Access with Modern Auth and MFA disabledExchange Access with Modern Auth and MFA enabledPhone features The feature set may vary slightly based on the IP phone partner. Users will be provided with a set of instructions to follow when they use a browser to sign in.The code that is generated will expire in 15 minutes. The user's PIN should be between 6 and 15 digits.You can disable Phone-Lock for your organization (which is enabled by default), change the idle-timeout, and choose whether users can make phone calls while they are locked or not using inband-settings. If the phone-lock PIN is entered wrong several times, the phone will either sign the user out or require an administrator's code to unlock the phone, but this will vary depending on the phone partner. Once created, phones will lock when the idle-timeout that you define expires, a user manually locks their phone, or they sync their phone-lock with their PC lock using Phone Pairing. Download software to unlock zte modemFor a better user experience, you can distribute and install the BToE software using an admin distribution solution such as Microsoft Endpoint Configuration Manager. When operating in Manual mode, users will have to take an additional step to pair their phone with their Windows app.Connect their PC to their phone using the PC port.Download and install the latest BToE software from the manufacturer website from the links below. It can also be enabled (default)/disabled for users using Skype for Business in-band settings. BToE enables users to:Sign in to their IP phone using their Skype for Business desktop app (using a PC)BToE can be configured to operate in two modes: Auto (default) and Manual. ![]()
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